Learning WordPress
WordPress is very powerful and can do lots of things. We can train you to be a basic user or an expert. We encourage you to use the many online resources to train yourself as much as possible, allowing you to maximise the results of your training sessions with us, reduce our costs and empower you to do more with your site. Please refer to our ongoing management documentation for costs and more information.
Please visit our WordPress training page for more information on learning WordPress
Hosting
Your hosting is provided by Digital Pacific and you can view their Knowledgebase for more information and help to get the most from your hosting and email
Setting up your e-mail accounts
You can access your email using your browser or using an email client, which is software (such as outlook) that allows you to manage your email.
To access your browser based email go to:
webmail.giantstable.com.au
SMTP
SMTP is the protocal required to send email from your email client. Some ISPs require you to use their SMTP servers. In this case, you have to contact your ISP to find out the SMTP server setting.
Google Analytics
Official Google Analytics Guides:
- Beginning Analytics: Interpreting and Acting on Your Data – Video
- Getting Started Guide
- Google Analytics IQ Lessons
Support
Support and training is provided on a support plan or charged at an hourly rate. Please refer to our ongoing management documentation for costs and more information.
The most efficient way to receive technical support is to email:
support [at] dvize [dot] com
The more detailed information you can provide, the quicker we can action your request. Include the following details if relevant:
- A screenshot of the problem
- Your operating system and browser
- Your issue or request for help
- The specific webpage or problem area
- What you are trying to achieve
- Any software or error messages
- Actions that may have lead to the issue
During an urgent emergency, please call us 0402 502 330
(please note that if the problem is not deemed an emergency you will be charged for phone support)
If you cannot get through and the problem is related to your hosting, contact Digital Pacific on 1300 694 678
