Vital Fitness Pty Ltd is strongly committed to protecting your privacy while you are interacting with our content. This Privacy Policy applies to personal information collected about you by Vital Fitness Pty Ltd, our partner-companies, our agents, and clients.
Please note that this policy is only intended to cover information collected through this web site and does not attempt to describe the general personal information practices of Vital Fitness Pty Ltd, it's partner-companies, agents, or clients. These are covered by the individual policies of the respective partner-companies, agents or clients and are available by contacting them directly.
1. Protecting YOUR Privacy is of Great Importance to Vital Fitness Pty Ltd.
2. Collection of Information by Vital Fitness Pty Ltd
3. Our Goal and Collecting Information
4. Vital Fitness Pty Ltd Collects Two Types of Information
5. Disclosing your Personal Information
7. Can I Access, Change or Delete, the Information I Provided to Vital Fitness Pty Ltd?
8. Storage and Security of Your Personal Information
9. Links to Other Websites (other than our Partner-Companies)
10. Complaints or Queries about Privacy
11. Will You Receive 'Spam' from Vital Fitness Pty Ltd?
12. Changes to Vital Fitness Pty Ltd's Privacy Policy
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What you will read here is information on how we handle personal information that is collected via our website. It expresses our comprehension of our commitment to the Privacy Act 1988 (as amended).
The purpose of this Privacy Policy is:
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We allow you to decide what kind and how much information you want to provide. When we collect personal information we will make clear to you how we will use this information. Depending on the service you are accessing, such uses include but are not limited to job applications, responding to enquiries, updating your personal information, questionaires, market research, resolving complaints, or booking an appointment.
NOTE: Occasionally, we will conduct research on customer
satisfaction using this information.
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The goal of our website is to give you a satisfying and enjoyable experience. The collection of information is always about your satisfaction. It is entirely your choice as to whether you respond to any questions on our website or not.
NOTE: Information such as your name, address, phone and e-mail contact details, and information about your enquiry, may be kept on our records and the records of our partner-companies.
If you make an enquiry relating to something that needs to be handled by one of our partner-companies, agents or client (ie a fitness centre), we will pass on information about your request (See also, Item 5, below).
For example, we may forward information or an enquiry received from you to a fitness centre (our client) about your membership that you have with the fitness centre so that we (or our client) may respond to you. We would not forward your information or enquiry to a fitness centre that you do not have a membership with.
For Example, we may forward a payment instruction or enquiry about your membership to Elogic Com Pty Ltd (partner-company) so that we (or Elogic) may respond to you.
For Example, we may forward information or a enquiry about telemarketing to Lifeforce Group Pty Ltd (partner-company) so that we (or Lifeforce) may respond to you.
The above examples are suggested scenarios in which we may forward information,
instructions, or enquiry received from you to our partner-companies, agents,
or client so that we (or abovenamed) may respond to you.
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A: The first type is anonymous information.
We may collect clickstream information for statistical purposes. Such information would include your server address, top level domain name, the browser you are using, your operating system, date/time you visited our site, pages accessed/downloaded, how you accessed our web site. Such information would NOT include your name, where you live, or your date of birth. They are all 'anonymous' to us.
For Example, we collect information to tell us that three hundred people have visited this Privacy Policy.
We may invite you to respond to surveys we are conducting on our website. These surveys may ask you for general demographic information (not specific information that can be related back to you personally) such as your age, gender, interests, thoughts on a topic, postcode etc. You do not have to respond to these surveys. The choice is yours.
If you do respond to such surveys the information collected is owned by Vital Fitness Pty Ltd and is used as accumulated data for marketing research and product/services development. Vital Fitness Pty Ltd may sell, disclose, or use the information in any manner that it determines appropriate.
For Example, a survey may tell us that one thousand people out of one thousand, five hundred, between the ages of 20 and 30 years, said they had tried a fad diet. You remain anonymous.
Much of this anonymous accumulated information is used for us to improve our website, products and services. Vital Fitness Pty Ltd may publish or provide this accumulated data for other people to use, however, you are always anonymous.
B: The second type of information that Vital Fitness Pty Ltd collects is personal information.
We will collect personal information that you provide, only when you provide it.
This information will let us know who you are such as your name, age, postal address, telephone, mobile, or email address. With this information, Vital Fitness Pty Ltd can provide you with a number of services that are not available to anonymous users.
Sometimes, we may specifically ask for personal information about you when you fill out a job application, purchase a product, or sign up to use a service. Certain information may be required, such as your name, age, billing address, and email address (or screen name); and, where applicable your credit card details (name, number, and expiry date), in order to provide that product or service to you.
We may use this second type of information as a means by which to provide information on additional products and services that may be of interest you. It is important for you to know that you can choose not to receive such information when you are undertaking product or service registration on our website, or purchasing a product or service from us or our partner-companies. We may also ask about your interests, but it is your choice whether you respond or not.
We only hope that the personal information you provide us with will make
our services more valuable to you.
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Your personal information is confidential. We will not disclose any information about you without your consent, unless:
We will only use the personal information you have chosen to provide us for the purpose upon which you provided it. We will not use it for any other purpose without your consent.
Our policy is to give you choice. Choice as to whether or not you wish to receive further information about special offers and promotions, or simple reminders about upcoming events. If you do not choose to receive further information from us, we will not continue contacting you further for these purposes.
We do not disclose information about you to advertisers or other companies unless you have authorised us to do so. We recognise the trust you place in us when you give us personal information.
In order to operate the website or as part of our business operations, we
may sometimes need to share your personal information with our partner-companies,
agents or clients as part of our full service to you. We will not otherwise
disclose your personal information to other companies without your
explicit consent.
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For your added convenience and for ours, we employ 'cookies' for our website. A 'cookie' is a small piece of information (a file) that a website transfers to your computer's hard disk for record keeping purposes. This information allows our servers to keep track of customer details between visits to our site so as to make your use of our website as convenient and easy as possible. Most web browsers are set to accept 'cookies'.
The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic patterns. This information is not used to identify users but only to collate data into accumulative anonymous results. From these results, we can evaluate and improve our website and services for our customers. If you do not wish to receive any cookies you may set your browser to refuse cookies.
Credit card information is never stored in the cookie.
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YES!
If at any time you want to know exactly what personal information we are holding about you, you are welcome to access your record by emailing the Privacy Officer. Our file of your information will be made available to you within 14 days.
If at any time you want to change personal information that is inaccurate or out of date, please contact us by emailing the Privacy Officer, and we will amend your record.
If you want to delete all or any part of your personal information, please contact us by emailing the Privacy Officer, and we will delete or amend your record unless we are required to keep it for legal reasons.
If you are concerned about the personal information that is held by one of
our partner-companies, agents or clients (such as a fitness centre), please
contact us in the same manner as shown above.
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We operate secure data networks that are designed to protect your privacy
and security. We will take all reasonable steps to keep securely store any
information you have provided to us. We will also take all reasonable steps
to keep your information accurate and up to date. Your information is stored
on secure servers and access to this information is restricted.
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Because we may from time to time provide links to other company websites
other than our partner-companies (Lifeforce Group Pty Ltd, Elogic Com Pty
Ltd, and Life9 Pty Ltd), responsibility for the conduct of those companies
is outside of our control. We, therefore, are not responsible for the conduct
of those companies nor are we responsible for the content or images found
on their websites.
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If you have any queries relating to our Privacy Policy, or you have a problem,
or complaint, please do not hesitate to contact the Privacy
Officer. We will investigate all complaints.
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Spam is unsolicited commercial electronic messages (electronic junk mail) to an email account or mobile phone.
You will not receive any electronic messages from us unless you have subscribed online to one of our lists, interest groups, or provided written authorisation to receive such messages.
If for any reason you are receiving promotional information and do not wish to receive this information any longer, you may :
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If we decide to change the Vital Fitness Pty Ltd Privacy Policy, we will post those changes here.